Client Charter List

 

Client Charter

1. To ensure complaints and suggestions received are wll coordinated and resolved with fourteen (14) working days.

2. To ensure payment of claims, bills and invoices are made within fourteen (14) working days from the date complete documents received.

3. All projects/ programs claim payment will be processed and decided within 10 working days.

4. To ensure that all matters related to the Aviation Sector/ Land Sector/ Riverine and Maritime Sector are responed to within five (5) working days from the date of receipt.

Copyright © 2020 Sarawak Government
Last Updated On 03 Aug 2026

OPERATING HOURS

Monday - Thursday
8:00 am to 1:00 pm, 2:00 pm to 5:00 pm

Friday
8:00 am to 11:45 am, 2:15 pm to 5:00 pm

Saturday, Sunday & Public Holidays
Closed

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